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⟨ LEGAL ⟩

Terms of service

Effective 1 September 2026

These terms govern access to and use of the AstroFabric platform - the API, MCP server, console, CLI, autonomous agents and related services at www.astrofabric.ai (the "Service"), operated by AstroFabric ("AstroFabric", "we", "us"). By creating a workspace, using an API key, or otherwise using the Service, you agree to these terms on behalf of yourself and, where applicable, the organization you represent ("Customer", "you"). If you do not agree, do not use the Service. Questions: hello@astrofabric.ai.

1. The Service

AstroFabric provides agentic AI for business intelligence: metered tools, specialist agents, missions, lists, audiences and signal watches that source, enrich, verify, score and deliver company and person data, and - where you enable it - act in systems you connect. The Service is accessed through the console, the CLI, the REST API and the MCP server, all governed by the same authentication, scopes and usage accounting. We may improve, add or retire features; where a change materially reduces core functionality mid-subscription, we will provide reasonable notice.

2. Accounts and workspaces

  • You are responsible for the accuracy of your account information and for everything done through your workspace by its members and its API keys.
  • API keys are bearer credentials. Keep them secret; rotate or revoke any key you believe is exposed. Actions taken with a valid key are attributed to your workspace.
  • Workspace roles (owner, admin, analyst, viewer) gate console capabilities. You are responsible for granting them appropriately, including to any agency or contractor you invite.

3. Autonomous agents, approvals and connected accounts

  • The Service executes multi-step work planned by AI models. You control the blast radius: autonomous external writes can be disabled (in which case intended writes queue for your explicit approval), approval policies gate consequential actions, and pushes into CRMs, outreach tools and advertising platforms - including every audience - are staged for a person to approve before they run.
  • When you connect third-party accounts (CRM, outreach tools, advertising platforms, sheets, messaging and similar), you represent that you are authorized to connect them and to let the Service act on them within the permissions you configure. Your use of those third-party services remains governed by their own terms.
  • Agent output is generated with AI and grounded in licensed data sources that can be incomplete or out of date. Review output before relying on it for consequential decisions; you are responsible for how output is used, contacted or uploaded.

4. Subscriptions, credits and billing

  • Paid plans bill a monthly platform fee in advance through our payment processor. Each plan includes a monthly grant of usage credits; credits meter the work the Service performs and are enforced as a ceiling - when the grant and any top-ups are exhausted, paid work pauses until credits are added or the cycle resets.
  • Credits reset with each billing cycle and do not roll over. Top-up packs, custom credit purchases and auto-reload charges are billed at purchase and apply to the current cycle. A workspace-level monthly top-up cap, where set, bounds those purchases.
  • Fees are non-refundable except where required by law or expressly stated. You can cancel any time; paid features continue until the end of the current billing period. Taxes are your responsibility where applicable.
  • We may change pricing with at least 30 days' notice, effective from your next cycle.

5. Acceptable use

You agree not to use the Service to:

  • violate any law, third-party right, or the terms of a connected platform;
  • send spam or unlawful outreach - outreach data and personalization features must be used consistent with applicable email, telemarketing and data-protection laws (including consent and opt-out requirements) in your recipients' jurisdictions, and you must honour suppression requests;
  • scrape, harvest or otherwise extract data from member networks, social platforms or any service in breach of its terms, whether through the Service, alongside it, or by asking an agent to do so - the Service sources data only from licensed providers and will refuse such requests;
  • upload an audience to an advertising platform without the consent and lawful basis that platform and the applicable law require; you are responsible for the consent status of every person in an audience you approve, including residents of the EU, the EEA, the United Kingdom and Switzerland, and for the platform's own custom-audience terms;
  • resell, license, publish or otherwise distribute raw data obtained through the Service, or use it to build or train a dataset that competes with the Service or its providers; lists, audiences and enriched records are for your own go-to-market use and that of the workspace they were built in;
  • probe, disrupt or overload the Service, circumvent usage accounting, scopes, rate limits or workspace isolation, or access another customer's data;
  • resell or white-label the Service without an agreement that permits it.

6. Customer data

  • You retain all rights to data you submit and to data retrieved from your connected accounts ("Customer Data"). You grant us the rights needed to operate the Service: to process, transmit, store and display Customer Data at your direction and to the extent your configuration requires.
  • Business contact data sourced through the Service is licensed to you for the uses in Section 5, for as long as your subscription is active and within your plan's list and stored-row limits. Workspace isolation is enforced at the data layer. Lists, audiences, mission threads and workspace memory are retained per your workspace's settings; you can export your workspace and delete it (which removes its data) from the console.
  • Our handling of personal data, including the business contact data we process for you as your processor, is described in the privacy policy, which forms part of these terms.

7. Intellectual property

  • We retain all rights in the Service, including software, models of operation, documentation and branding. No rights are granted except as stated here.
  • As between the parties, deliverables generated for your workspace (lists, audiences, reports, sequences and briefs) are yours to use subject to Section 5. Feedback you provide may be used to improve the Service without obligation.

8. Confidentiality and security

Each party will protect the other's non-public information with reasonable care and use it only as needed under these terms. We apply industry-standard safeguards - encrypted transport, scoped credentials, tenant isolation, hashed audience uploads, append-only audit records - and will notify you without undue delay of a security incident affecting your Customer Data.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE OR COMPLETE, THAT ANY CONTACT RECORD WILL BE CURRENT OR DELIVERABLE, THAT THE SERVICE WILL BE UNINTERRUPTED, OR THAT ANY PARTICULAR SALES OR MARKETING OUTCOME WILL BE ACHIEVED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA. EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS IS CAPPED AT THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S CONFIDENTIALITY BREACHES, OR YOUR VIOLATION OF SECTION 5.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of connected accounts, the audiences you approve, or your use of the Service in violation of law or these terms. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes their intellectual-property rights.

12. Suspension and termination

  • We may suspend a workspace for material breach (including Section 5), for non-payment, or where continued operation creates security or legal risk - scoped and lifted as narrowly as the situation allows.
  • Either party may terminate for material breach uncured 30 days after written notice. On termination, export your data promptly; we may delete workspace data after a reasonable wind-down period consistent with the privacy policy.

13. General

These terms, with the privacy policy and any order form, are the entire agreement and supersede prior discussions. We may update these terms; material changes take effect no sooner than 14 days after notice on this page or by email, and continued use is acceptance. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these terms without consent except to a successor in a merger or asset sale. These terms are governed by the laws of the State of Delaware, USA, and disputes belong to the state or federal courts located there, each party consenting to that venue.